Setting Customer Expectations about the Construction Process

 

Sales representatives prepared to handle customer expectations in relation to the company’s products can help create a clear and realistic vision for the customer. Setting Customer Expectations focuses on how sales team members can help customers achieve clear, realistic expectations about the company’s products. This increases both customer satisfaction and sales productivity.

Audience:   Sales

Duration:   2 hours

Learning objectives:  

• Review the customer expectations associated with new homes that are most critical to customer satisfaction. Find out how helping customers have clear, realistic expectations can increase the productivity of sales representatives and produce more satisfied customers.
• Learn techniques that will help you communicate effectively with customers about their expectations.
• Explain key concepts about the construction process that will help customers to understand the builder’s product and process. Describe to customers their own role in the construction process and how they can help the builder satisfy their expectations.
• Provide sales representatives with focused, practical answers to questions that customers ask frequently about the construction process.

Price:   $49.00