Managing Customer Expectations with Construction Meetings

 

Customer expectations should be managed through effective construction meetings. Managing Customer Expectations teaches site supervisors how to use construction meetings to create satisfied customers.

Audience:   Construction

Duration:   2 hours

Learning objectives:  

• Understand how construction meetings can help create more customer satisfaction.
• Learn techniques that will help you communicate effectively with customers about their expectations.
• Learn the basics about conducting construction meetings: the schedule for holding them, who should attend, what should be done at each meeting, and specific topics that should be discussed with the customer.
• Learn how to manage customer expectations effectively when you answer questions that customers ask frequently at construction meetings.

Price:   $49.00