Construction 101
More fully understanding the construction process helps personnel work effectively with customers and with other members of your team—site supervisors, warranty representatives, purchasing agents, and sales representatives. Construction 101 teaches personnel the basics about homebuilding: what happens when and why, who’s involved, and how information is shared.
Audience:
Construction, Customer Service, Purchasing, Sales
Duration:
3 hours
Learning objectives:
- Explain the sequence of events in the construction process, including customer and building inspector responsibilities and their potential impact on the construction schedule.
- Identify the features of commonly used construction practices and materials, and explain their benefits.
- Identify the groups involved in the construction process and define the roles and responsibilities of each group.
- Use construction-related communication tools common for sales representatives, and explain the benefits of quality control documents that site supervisors use.
Price:
$49.00
